Useful information in order to submit a support ticket, you will need to create a MyScript account if you do not already have one. See here for details: Setting up a MyScript account
What happens when you submit a ticket to Nebo support?
All tickets are assigned to our agents by a ticket filtration system (we cannot provide support by telephone) that prioritizes tickets according to a specific set of criteria:
- Tickets concerning lost notes or a page that may have issues are considered high priority tickets and our support team will do their best to respond to these tickets as quickly as possible.
- Tickets submitted by Nebo users are considered priority tickets and our support team will do their best to respond to you within three (3) working days*.
- Tickets submitted by users of Nebo free version for iOS will generally be responded to within five (5) working days* although this may vary depending on demand or the nature of the assistance required.
IMPORTANT: We recommended that you refer to or search the support site before submitting a ticket. From managing your notes, to navigating the app's features and settings, the answer you are searching for could be just a few clicks away. This may be faster that waiting for the team to response to your support request.
*Monday to Friday standard office hours (Central European Time)