Restoring your Nebo purchase

iOS (iPhone, iPad or Mac M):

When restoring your Nebo purchase from the Apple Store on your iOS device, follow these steps:

1. Make sure you are signed in to the same Apple ID used for the original Nebo purchase.
2. Go to the Nebo app page in the App Store.
3. Tap the download icon and wait for the app to finish downloading.
4. Open the Nebo app from your device.
5. Follow the onboarding screens, agreeing to the MyScript privacy policy and app analytics statement if desired.
6. Swipe through the feature introduction screens until you reach the "Upgrade to Nebo" screen, and select "Not now."
7. Draw a line in the white text block that appears on the next page using your Apple Pencil or finger.
8. Choose the writing position that suits your style and tap "Continue."
9. Install your preferred language and tap "Continue" to proceed.
10. Create a new notebook.
11. In the side panel, tap "Upgrade Nebo" and select "Restore purchase" in the top right corner of the pop-up.
12. Your previous purchase will be restored, and you can tap "OK" on the pop-up.
13. Close the pop-up by tapping the "X" in the top left corner.
14. Sign in to your MyScript and cloud accounts to restore your Nebo library. You can also restore your Nebo library from a backup if available.

Following these steps will help you restore your Nebo purchase and access your library on your device.

Android:

Sometimes, the Play sore may not immediately update the purchase status of apps, leading to a request for payment again. Rest assured you will not double charged for an app that you own. Consider the following steps:

1. Reboot your device: Try restarting your device and relaunching the Play Store, as this often resolves the issue.
2. Clear Play Store Data: Navigate to settings on your device then Apps, select Google Play Store, then choose Storage & Cache. Proceed to clear both storage and cache, forcing to Play Store to fetch the update purchase status from internet.
3. Re-login to SSO account: If you previously used a Single Sign-On (SSO) MyScript account and you are on Guest mode (Nebo settings -> Account), log back in, this can restore the purchase.
4. You are in the same device you bought Nebo: Google Play does not have a restore purchase option, you will need to reinstall de app from your Android library of apps. You can refer to Google article for guidance on how to do this Reinstall & re-enable apps. 
5. You are in a different or new Android device: if you're using a new Android device different from the one where the purchase was made, please Contact Support. (Include the G.P.A number, which can be found on the invoice you received upon purchasing the app by Google).

Windows:

Microsoft store does not have restore purchase option. You need to reinstall Nebo from your Windows library of apps. You can refer to Microsoft article for guidance:  Reinstall apps from Microsoft Store.