At times, you may encounter issues with Nebo; be mindful of the following important points:
- Before deleting or reinstalling Nebo, always remember to create a backup or sync of your notes.
- We do not retain copies or backups of your notes, if you delete the app, there is a risk of losing your valuable notes, and we may be unable to assist without a backup or sync.
- The SSO or MyScript account does not serve as a repository for your notes, It is your responsibility to create secure copies of your notes and store them in a safe location.
- If Nebo is not functioning as expected, avoid reinstalling or deleting it. Instead, please contact our support team by Submitting a support ticket