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Restoring your Nebo purchase

iOS (iPhone, iPad, or Mac M)

  1. Ensure you are signed in with the same Apple ID used for the original purchase.
  2. Go to the Nebo app page in the App Store and download the app.
  3. Open Nebo, follow the onboarding steps, and create a notebook.
  4. Tap Upgrade Nebo in the sidebar, then select Restore purchase in the pop-up.
  5. Sign in to your MyScript and cloud accounts to restore your library or from a backup if available.

Android

  1. Reboot your device and relaunch the Play Store.
  2. Clear Play Store data:
    • Go to Settings > Apps > Google Play Store > Storage & Cache, then clear both.
  3. Re-login to your MyScript account in Nebo settings under Account.
  4. Reinstall Nebo from your Android library if on the same device. Learn more: Reinstall & re-enable apps.
  5. For new devices, contact support with your G.P.A. number found on the purchase invoice.

Windows

Reinstall Nebo from your Windows app library. Learn more: Reinstall apps from Microsoft Store.

Cross-Platform Purchases

Purchases made on one app store cannot be restored on a different store (e.g., App Store to Google Play). For more details, visit: Purchasing Nebo for different operating systems.

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